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IVA Privacy Policy |
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IVA-OK Privacy Policy
Data Protection Notice & Privacy Policy. DATA
PROTECTION ACT 1998. By clicking 'Submit' and providing us with
your contact details, you hereby confirm that you have read
our privacy policy and consent to the details therein. You confirm
that you have the consent of any third party whose details you
may disclose to IVA-OK to discuss such details and to authorise
us and the third parties referred to in the paragraph below
to process such details for the purposes of assessing your application.
We work closely with a number of specialist companies that offer
a range of financial products; secured loan, re-mortgage, insolvency,
Individual Voluntary Arrangement (IVA),
debt management, unsecured loans,
car finance, right-to-buy (RTB). We try, where possible, to
offer you a number of different options to consider, in order
to best resolve your financial situation and you may be contacted
by one of these specialist companies, if it appears that from
the information you submit to us, they may be able to help you.
We may contact you by a variety of means, including, though
not limited to, telephone, email, SMS text message, mobile telephone
or in writing. Should you not want to be contacted by any of
these means please write to the Compliance Manager of the address
given below. We may also disclose personal information about
you to the extent required by Law, Court Order, by Government
order or decree. Except as described above, we will not disclose
your personal information to any third parties without your
prior consent. We want our customers to benefit from the full
range of options we can offer them to help improve their financial
situation. Accordingly, in operating this site, as outlined
in this privacy policy, we may send data about site visitors
through or to other countries, both inside and outside the European
Economic Area.
Right of Subject Access. We only collect data that is 'personally identifiable' to the extent deemed necessary to serve our legitimate business purposes. We ensure that safeguards are in place for the security and privacy of that information. In the case of personal data you have the right to review, correct and delete information from our records, subject to certain conditions. Please write to the Compliance Manager should you have any concerns about any aspect of the information we hold. However if at any time you opt out of being contacted or updated we will cease all such future disclosure of data. Information held by us will be processed only for purposes for which we have registered under the Data Protection Act. Upon you making to us a written request and payment of an appropriate fee (which we are entitled to charge) we will provide you with a copy of the information which we hold concerning you. The address to write to is: Compliance Manager, Westlandshouse, Whalley Road, Padiham, Lancashire, BB12 8JX.
Personal Details and Date Privacy. The personal details which you submit to us (Personal Data) are held by IVA-OK. It is your responsibility to ensure that your Personal Data is accurate and up to date and to inform us of any changes that need to be made. By submitting your Personal Data you CONSENT to it being processed by IVA-OK and its associate and group companies as set out above.
Changes to this Policy. Because we are constantly improving our sites there may be developments in how we use your data - all such developments will be promptly notified to you in this policy. Your continued use of our website will signify that you agree to any such changes.
“Our commitment to our customers if you are dissatisfied -
Our goal is to give excellent service to all of our customers but we recognise that things do go wrong occasionally. We take all complaints we receive seriously and aim to resolve all of our customers' problems promptly. To ensure that we provide the kind of service you expect we welcome your feedback. If at any time you are not happy with the service that we have given you, in the first instance, please telephone the business area you usually deal with in order to explain your concerns. If you want to write to us please send your complaint to: Compliance Department, Westlands House, Whalley Road, Padiham, Lancashire BB12 8JX. A copy of our Internal Complaints Procedure is also available upon request from the contact details given above. Using our Internal Complaints Procedure will not affect your legal rights.
We will communicate with you in English.
Trading address: Westlandshouse, Whalley Road, Padiham, Lancashire BB12 8JX. Customer Telephone: 0800 015 31 35. Website: http://www.iva-ok.co.uk. VideoTile Ltd is registered in England and Wales under registration number 5887485. Registered office address, Whalley Road, Padiham, Lancashire, BB12 8JX. Registered under the Data Protection Act 1998. Licensed under the Consumer Credit Act 1974 No. 480389. Blair Endersby Ltd is subject to the jurisdiction of the Financial Ombudsman Service. ”
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